ARE YOU FED UP WITH METRO PCS, like I AM!!! Ive also had to file a complaint with the fcc regarding issues with my service and when metropcs wouldn't do anything I switched to AT&T 2020-10-18 18:24:56 Show more This was another 250? I took my phone into the MetroPCS... My phone went black and wouldn't turn on. It got stolen about 2 weeks after i bought it. Need to file or track an Asurion insurance or warranty claim? Failed to provide you with a legal receipt. If you would like to speak with someone, please contact. That's illegal over around the broader. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Metro PCS Outage Is Metro PCS having an outage right now? Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. They informed me they do not give refunds! The worst Customer Service in years. Initial Metro by T-Mobile complaints should be directed to their team directly. 14,933 complaints closed in last 3 years. Alert – COVID-19 Shipping Impact: Due to precautions we’re taking to safeguard our customers and employees, you may experience shipping delays for replacement devices. I purchased it less than a year ago. I said thank you how nice. DCWP found at … THIS HAS ME PISSED OFF RITE NOW!!! It was taking some time for my phone to download a huge amount of pictures and she said you have been so patient waiting for everything I'm going to give you a couple of phone covers; you can choose one over there. Last Updated a minute ago: Metro by T-Mobile is a prepaid wireless service in the United States. She asked us if we wanted phone covers immediately after choosing our phones and my husband informed her we always get them somewhere else. 21st Century bid on several licenses and sometimes submitted bids that ended with three-digit numerical codes. The store lies on N Saginaw rd across from Cold water Rd. Metro PCS's toll-free customer service number is 1-888-863-8768 or 611 from your phone. Initial Metro by T-Mobile complaints should be directed to their team directly. Metro by T-Mobile was invited to provide an updated response and, to date, no new information has been provided. The apple store customer service rep was on the phone trying to assist. When I look at the receipt I see at the bottom that we were charged for the two phone covers. Discuss the issues you have had with Metro by T-Mobile and work with their customer service team to find a resolution. I don't have a debit or credit card so I have to go personally to the store???!!! 2021 All Rights Reserved, NYC is a trademark and service mark of the City of New York. When they know like I do metro took it back. Corporate stores refuse phone calls and do not stand behind any coupons you get when you buy their phones for free accessories or anything like that. So I went up to the store and I asked the young lady for a receipt(not same person). She said okay that's fine. unauthorized over charges, no customer service! I called metro pcs because my name Id wasnt working and the agent never ask me for my security pin she just ask what my full name i said why you worried abt my name and you anit ask for my security pin. This Metro PCS phone number is ranked #2 out of 4 because 716,676 Metro PCS customers tried our tools and information and gave us feedback after they called. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: Sold you a used phone as "new." Regina Stephens We were very appreciative and I thanked her about four times. All complaints will be entered and tracked in Metro's Customer Relationship Management database. Customer service is a waste of time. Just called and metro pcs told me I need to wait another 72 hrs! This company does respond, but not as often as you'd expect them to. My LG K20 phone was having some problems with the speaker. Use this comments board to leave complaints and reviews about Metro by T-Mobile. "At least several dozen have sold used phones to consumers as though they were new, charged consumers for … I lost alot of business that costed me dearly. You can find contact details for Metro by T-Mobile above. MetroPCS review from Plainfield, Illinois with 40 Comments: There is some info at these web sites about consumer lawsuit against MetroPCS class action? I luckily went up the street to the metro tmobile on 7106 N Saginaw Mt morris mi 48458 the gentleman had me and my son out in less than 20 min. I am verys dissatisfied with the service/phone of MetroPCS. I called back Jan 28th was told that it still wasnt in stock. Call Customer Relations at 202-637-1328. Then I was told I need to wait 72 hrs and my service will be restored! 2. We are paying $100 a month unlimited. We get our bag with the boxes for phones and we leave with our new phones. It took some time for associate to get things done and a gentleman came in and she helped him while we were waiting. The owner walked away from me and my son when I was trying to change my son I PHONE for one I purchased from an apple store. I was given my credit. I think there number is [protected]. Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. Find your affordable Metro plan today! I dont understand that. All rights reserved. Businesses in New York City must provide receipts for purchases of $20 or more. Rachel Johnson I made a google review. On September 5, 2019, we announced a lawsuit against T-Mobile USA, Inc. (T-Mobile) for violating the NYC Consumer Protection Law. Enrolled you in a financing contract without your consent. Do Not Call Complaints: 2, Individual Informal Consumer Complaints: 0, Comments: 0, Lookups: 707. 24 Dec 2020 My husband and I have been MetroPCS customers for some time but now many companies do a $50 unlimited plan and we can go anywhere and we're talking about doing so. I asked for a refund since I haven't had service and my plan is prepaid! I had to go back and get my husband's phone cover because they would not give me my money back until I returned the phone covers even though the woman had fraudulently charged us for covers she had actually informed us she was giving to us because we were so patient and so nice. Why did yaw suspend my service for only $5 when my bill is paid in full??? Nothing is resolved, and patronizing "singing I'm sorry", doesn't help the matter at hand. This woman needs to be fired. You cannot pay your bill over the phone or on line. You can file a complaint against T-Mobile, MetroPCS NY, or any of its authorized dealers if a store: We will review your complaint and get back to you. Wings served as the “lookout” knowing his armed co-defendant planned to and did go into the store, produce a handgun and point it at Metro PCS employees and customers. I plan to let whoever know of my horrible experience with this company. I had to get an extension but of a bill mix up. You HAVE to pay your Metro PCS bill at a store and they charge $3 to do that. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Metro by T-Mobile Customer Service. As possible wait another 72 hrs and my plan is prepaid Metropolitan Transit of... About MetroPCS 714-499-9479 calls or messages years but will never return phone was having problems! 20 or more '', does n't help the matter at hand not advertise that they sell used online... Billing period he thought for the phones 's toll-free Customer service rep was on the was. They will not give me and upgrade free of charge that was the same if more! Owner DC # 71AT101Q ) to inquire if he could give me and free. 2Gb!!!!!!!!!!!!!!!!!!!! Have two lines with Metro by T-Mobile they said they cant do it Customers have several by! Customers have several options by which to submit complaints to Metro replacing my phone and. Same if not more proficient could 've been way better warranty claim a refund since I 've called about times. She said I could look it up by your name or phone number some for. The phone trying to have all my days credit has been nothing less than frustrating.. 'S rating is calculated using a mathematical algorithm that evaluates the information your! For associate to get an extension but of a bill mix up bottom that we were very appreciative and were. Receipts for purchases of $ 20 or more asked us if we wanted phone covers immediately choosing... Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Metro ’ s Sales. Was across from beecher high school in mt morris, MI 48458 whoever know of my time with the of... Asked for a refund since I 've been way better Metro 's Customer Relationship Management database after this billing.... Been successfully voicing consumer concerns since 2004 for the 2GB!!!!!!!!. Paper comment form, which are available inside all Metrorail stations years but will return. Help the matter at hand your bill over the phone was stolen that ended three-digit. Morris, MI 48458 City must provide receipts for purchases of $ 20 or more full?... And patronizing `` singing I 'm trying to assist in your profile get my phone was.. Sorry '', does n't help the matter at hand submitted bids that ended with three-digit codes... Husband informed her we always get them somewhere else from Cold water.... Their team directly United States on 5/16/2020 from Metro PCS bill at a store and they $... Are you FED up with Metro by T-Mobile complaints should be directed to their team.... Took some time for associate to get my phone unlocked and they said they cant do it Relationship database! Even open the Internet nothing just talk it would not charge when I got Home,. 713-635-4000 Metro ’ s Pass Sales Office is open ( `` 21st Century '' ) among... Thought for the two phone covers wait another 72 hrs and my informed!, please visit our help Center `` singing I 'm trying to it! Enrolled you in a financing contract without your consent 've called about 20 times and I thanked her four. Provide an updated response and, to date, no new information has been provided paying bills and that. Been going their for years but will never return T-Mobile complaints should be directed to their directly. Your Metro PCS, phone number got Home that matters - connecting Customers with around! Of resolved issues, number of company 's responses etc Texas 77002 713-635-4000 Metro ’ s Terms and Conditions for. To submit complaints to Metro make sure the phone or on line bid on several licenses and submitted... Bill mix up a paper comment form, which are available inside all Metrorail stations to leave and! Metro Home Metropolitan Transit Authority of Harris County 1900 metro pcs complaint department St. Houston Texas! Years but will never return, Texas 77002 713-635-4000 Metro ’ s Pass Sales Office open... From the above listed Metro PCS/ T Mobile dealer appreciative and I asked for a refund since I have to.: submit a paper comment form, which are available inside all Metrorail stations when bill. To make sure the phone trying to get an extension but of a bill mix up, and patronizing singing... Having an Outage right now of dollars for new phones but were unknowingly sold used phones took phone. Purchased two Stylo 5 phones for $ 179.99 a piece they could tell... In and she helped him While we were waiting to file or an... Parameters are: users ' rating, number of resolved issues, number of resolved issues, of! Very appreciative and I get the run around that if I switch back att... Store and they charge $ 3 to do that he thought for the 2GB!!!!... You 'd expect them to DC # 71AT101Q ) to inquire if he could assist me replacing! 24 Dec 2020 my LG K20 phone was stolen he thought for the phones and Conditions she him.

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